Refund policy
Order changes, cancellations, returns and refunds
Once we have purchased the items for your order, we do not accept changes, cancellations, returns or refunds for a change of mind. This applies to unopened items as well. After dispatch, we cannot verify how items were handled or stored. To protect product quality, we do not resell returned items.
Your rights under applicable consumer protection law continue to apply.
Incorrect, damaged or defective items
If you receive an incorrect, damaged or defective item, please use our contact form and include your order number and a brief description of the issue. We will review the details and let you know the next steps.
Parcels returned after refusal to pay import charges
If you decline to pay import duties or taxes billed to you and the parcel is returned to us, our change-of-mind refund policy above applies, subject to applicable law. If you request reshipment and we can resend the parcel, you will be responsible for the actual cost of reshipping it.
EU right of withdrawal
If you have a right of withdrawal under applicable EU consumer protection law, you can exercise it using the form below. After you submit the form, we will promptly email you an acknowledgement that includes your withdrawal declaration and the date and time we received it.