Tracking number and URL

Please confirm mail. [Tracking number and URL]
We will send you the following two mails.

1, When ordering is completed, a mail "Order #nnnn confirmed" Will be sent automatically.

2, We will send you an e-mail "A shipment from order #nnnn is on the way" upon completion of shipment. [5-7 business days]
The package tracking number and URL are written in this email.

Due to the weight limit of the parcel, it may be shipped in two or more boxes. In this case, we will inform you of multiple tracking numbers.

If these two mails have not arrived, please check the spam folder.

20% of orders are shipped within 3 business days.
30% of orders are shipped within 5 business days.
50% of orders are shipped within 7 business days.

Notices on the top page always take precedence.

Also, we will send these two mails and reply to inquiries from different email addresses.

Please check e-mails until goods arrive.

 

About Japan Post tracking information.

The first line, "Posting / Collection" means that the parcel was handed over from Tokyo on Demand to the post office. From this moment, the tracking number becomes valid.

"Dispatch from outward office of exchange", which appears on the third line, means that the parcel was put on an airplane and left Japan.

Submit Withdrawal Request

This is the contract withdrawal form pursuant to Directive (EU) 2023/2673.Since we are a shopping agency service, you may withdraw your order at any time before we purchase the requested items. For sanitary products such as cosmetics, supplements, hair care products, etc., we cannot accept cancellations or returns after the product has been shipped unless there is a defect.