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FAQ (Q&A)

Frequently Asked Question

Who will deliver the parcels?

Will it be delivered to my home?

I can't use my credit card.

Is import tax included?

Does the product price include Japanese consumption tax?

It was taxed at customs. Can I refuse to receive it?

Can you handwrite the postal slip?

Does the address and name need to be written in Roman letters?

I was billed twice.

There is an error in the refunded amount.

Why not ship only to Italy?

Why does Germany need to check the terms after ordering?

Can it be shipped within Japan?

Why was my order canceled?

Do you understand Russian?

How many days will it be shipped?

About the importance of the zip (postal) code.

Coupon does not apply.

For orders over 200,000 JPY.

Expiration date and date of manufacture

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