Due to the current high volume of orders, it takes 5-7 business days to ship.

Shipping policy

Orders exceeding 200,000 JPY require special export procedures. For orders exceeding this amount, please split your order.

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Shipping fee
The shipping fee is uniformly 2700 JPY (about 18 USD) worldwide.
*EMS area (USA, Canada, Australia) is 4,800 JPY.

We mainly ship to overseas, but if you wish, we will also deliver to Japan. The shipping fee is 500 JPY.
Please use it when you cannot find the product while traveling in Japan. We will deliver it to your accommodation.

Regarding delivery.

We will be shipping the item via EMS with insurance (or Registered Mail / Insured Air Mail).
The item will be shipped within 5-7 business days of the post office..
After shipping We will send you the tracking number.

We do not ship on days when the post office is closed, such as Saturdays, Sundays, and holidays. Please refer to the shipping calendar below.
https://tokyoondemand.com/pages/shipping-calendar

We will send at least two mails. Please be sure to check. Details are described below.
https://tokyoondemand.com/pages/tracking-number-and-url

How to count the shipping date.
https://tokyoondemand.com/pages/how-to-count-the-shipping-date

Shipping calendar
https://tokyoondemand.com/pages/shipping-calendar

 

Please refer to the announcements for the latest information.
https://tokyoondemand.com/blogs/announcement

Submit Withdrawal Request

This is the contract withdrawal form pursuant to Directive (EU) 2023/2673.Since we are a shopping agency service, you may withdraw your order at any time before we purchase the requested items. For sanitary products such as cosmetics, supplements, hair care products, etc., we cannot accept cancellations or returns after the product has been shipped unless there is a defect.