Shipping policy
Shipping rates and services
| Destination | Delivery service | Shipping fee |
|---|---|---|
| Asia (international shipments) | International Air Packet | JPY 1,700 (special rate) |
| France and the United Kingdom | International Air Packet (standard) | JPY 2,700 |
| France and the United Kingdom | EMS (optional) | JPY 4,800 |
| United States, Canada and Australia | EMS | JPY 4,800 |
| All other international destinations | International Air Packet | JPY 2,700 |
| Within Japan | Usually Yamato Transport | JPY 500 |
Large international orders
We accept international orders over JPY 200,000. For purchases over this amount, please place separate orders where possible.
If the total value of the goods in a shipment exceeds JPY 200,000, a formal export declaration is required in Japan. Please allow extra time for dispatch when an export declaration is required.
Delivery within Japan
We usually ship domestic orders via Yamato Transport. If you are visiting Japan, we can also deliver to your hotel or other accommodation.
For hotel delivery, please confirm that your hotel can accept parcels on your behalf. Enter your hotel and reservation details, your check-in and check-out dates, and your preferred delivery date in the Order notes field in your cart. Requested delivery dates depend on product availability and delivery schedules.
International delivery and missed deliveries
We send all international orders through Japan Post by International Air Packet or EMS. The postal service in the destination country handles local delivery. If you have a question about delivery, please contact the local postal service with your tracking number.
If your parcel is taken back after a missed delivery, the local postal service holds it for collection or redelivery. Check your delivery notice or tracking information to find the post office or postal collection point holding your parcel and to see how to collect it or request redelivery.
Dispatch dates and tracking
See our Shipping Calendar for our dispatch schedule and details on how to request hotel delivery.
We email your tracking number and a tracking link when your order ships. See Tracking number and URL for details on our shipping emails and how to track your parcel.